Terms and Conditions

These terms and conditions govern every account opened with LunaLoots and apply to all games, promotions and services described across this site. By registering an account, a player confirms they have read and accepted these terms in full, alongside the separate bonus terms referenced within the welcome offer.

Eligibility

LunaLoots accepts players aged 18 and over who are resident in the United Kingdom. Identity and age verification is mandatory before any withdrawal is processed, and LunaLoots reserves the right to request proof of address, payment method ownership and source of funds at any stage of an account’s lifetime, not only at registration. One account is permitted per person, per household and per payment method; duplicate accounts will be closed and any associated funds may be forfeited.

Account Registration

Players must provide accurate personal details during sign-up, including full legal name, date of birth and a valid email address. Providing false information constitutes a breach of these terms and may result in immediate account closure. LunaLoots is not liable for any loss arising from a player supplying incorrect details, including missed withdrawal payments sent to an incorrectly registered payment method.

Deposits and Withdrawals

Withdrawal requests are processed once identity verification is complete. LunaLoots reserves the right to return a withdrawal to the original deposit method where feasible, and to split large withdrawals into instalments in line with standard industry practice for anti-money laundering purposes. Processing times vary by method and are detailed on the Payments section of the homepage.

Bonus Terms Summary

Full bonus conditions, including the 200% welcome match up to £1500, the 35x wagering requirement, game weighting and the 30-day time limit, are set out on the homepage bonus terms section. These terms form part of this agreement and apply in addition to the general terms set out here. LunaLoots reserves the right to withdraw, amend or refuse any bonus offer where abuse, including but not limited to bonus arbitrage, multiple accounts or coordinated play between linked accounts, is suspected.

Fair Play and Game Integrity

All games offered by LunaLoots use certified random number generators, independently tested and audited by recognised testing laboratories. Return-to-player percentages are set by individual game providers and published where available. LunaLoots does not manipulate outcomes and has no ability to alter individual game results. Any suspected technical malfunction voids all pay and play on the affected round, and LunaLoots’ recorded game logs serve as the final authority in any dispute over a round’s outcome.

Responsible Gambling

LunaLoots provides tools including deposit limits, loss limits, session time limits, reality check reminders and self-exclusion, available through account settings at any time. Self-exclusion requests, once submitted, cannot be reversed before the selected period has elapsed, in line with UK Gambling Commission guidance. Players concerned about their gambling habits are encouraged to contact GamCare on 0808 8020 133 or Gamblers Anonymous on 0330 094 0322 for confidential, free support.

Account Suspension and Closure

LunaLoots reserves the right to suspend or close an account where terms are breached, where fraudulent activity is suspected, where a player is found to be under 18, or where a player is self-excluded elsewhere in the UK and identified through shared industry exclusion databases. Funds in a closed account arising from a confirmed breach may be withheld pending investigation.

Privacy and Data

Personal data is processed in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. LunaLoots does not sell personal data to third parties for marketing purposes without explicit consent, and players may request a copy of their held data or its deletion, subject to regulatory record-keeping requirements around financial transactions.

Complaints and Disputes

Any complaint should first be raised with LunaLoots customer support through live chat or email. Unresolved complaints may be escalated to the independent alternative dispute resolution provider named on the licence details published in the site footer, in line with UK Gambling Commission licence conditions.

Changes to These Terms

LunaLoots may update these terms from time to time to reflect regulatory changes, new features or operational requirements. Material changes will be notified to registered players by email or in-app notice ahead of taking effect. Continued use of the account after such notice constitutes acceptance of the revised terms.

Governing Law

These terms are governed by the laws of England and Wales, and any dispute not resolved through the complaints process above falls under the jurisdiction of the courts of England and Wales, without prejudice to a player’s statutory rights.

VIP Club Terms

Participation in the VIP Club described elsewhere on this site is automatic upon registration and does not require a separate agreement, but remains subject to these general terms. Tier benefits, including dedicated hosts, faster withdrawal processing and periodic gifts, may be adjusted, paused or withdrawn at LunaLoots’ discretion where a player’s account is under review for a suspected breach of these terms. Loyalty points hold no cash value outside the VIP Club redemption mechanism and cannot be transferred between accounts under any circumstances.

Sportsbook Specific Terms

Sports betting markets carry their own settlement rules based on official results from the relevant governing body for each sport. Where a match is abandoned, postponed or has its result overturned by a sporting authority after settlement, LunaLoots reserves the right to void, adjust or re-settle affected bets in line with standard industry practice. Palpable errors in odds, whether caused by a technical fault or human error in pricing a market, may be voided or corrected before payout, with affected players notified directly.

Liability

To the fullest extent permitted by law, LunaLoots is not liable for indirect or consequential losses arising from use of the site, including losses arising from internet connectivity issues, third-party payment processor delays, or events outside LunaLoots’ reasonable control. Nothing in these terms limits liability for fraud or for death or personal injury caused by negligence, nor does it affect a player’s statutory rights as a consumer under UK law.

Contact Details

Questions about these terms, or requests relating to data protection, complaints or account status, can be directed to LunaLoots support through the live chat facility available on every page, or by email to the address listed in the footer of this site. LunaLoots aims to acknowledge all written queries within two business days.